How do I set up an account?
You can contact your MCSaccount executive directly or on the MCSDirect log in page (https://mcsdirect.themcsgroup.com) there is a link: "You can register for MCSDirect here."
What browsers are supported?
Chrome, Internet Explorer and Firefox are supported. Safari is not.
What is my username?
Your username is always your email address. The password assigned to you is case sensitive and should not be cut or pasted.
What if I forget my password?
Contact your MCS account executive and they can have your password re-sent. Your username is always your email address. There is also an option on the MCSDirect log in screen: If you have forgotten your password, click here and you can have your password emailed to you.
Can I log on as someone else?
We do not encourage sharing your username or password for obvious security reasons. Contact your MCS account executive and they will provide the access necessary, or go to https://mcsdirect.themcsgroup.com to register and obtain a username and password, and click the link "You can register for MCS Direct here."
What if my password is not recognized?
Passwords are always case sensitive and should not be cut or pasted. Any extra spaces, etc. may cause the password to be unrecognizable and access will be denied.
When counsel is assigned a case, how is access granted?
- For records procured through MCS, please notify your account executive or client specialist.
- To provide access to your files uploaded to the MCS repository, you must share the folder and the file must be shared with someone who has an account.
What if counsel cannot access the records on MCSDirect?
- Please contact your MCS account executive to ensure the accounts are related for full access.
- Sharing records or files via MCSDirect is user-to-user sharing and only accessible to MCSDirect account holders.
How do I send records to an expert?
- To send records electronically either obtained through MCS or uploaded by the account holder to an expert, select the records and utilize the graduation cap icon.
- The expert will only have access to the specific records sent to them.
- An account is not necessary but their name and email address will be necessary.
- The Expert Cart feature can be used to send records to any required parties.
- The expert will receive two emails to maintain security – The first email will contain their username and the link to the records being sent to them. The second email contains the case sensitive password.
What if the expert cannot access the records via the Expert Cart?
- They can contact the account executive or troubleshoot the following:
- Check and re-enter if necessary their username (email address).
- Check and re-enter their password – it is case sensitive and should be entered not cut or pasted. Extra spaces are also not allowed and will cause the log in to fail.
- Check the browser they are using - Chrome, Internet Explorer and Firefox are supported. Safari is not.
- Please note files sent through the Expert Cart require an expiration date and will expire. They are no longer accessible after the expiration date chosen by the user.
Can the Expert Cart be used to send records to any party?
Yes, the tools available on the site will not be accessible but the records can be sent to other counsel, etc. in addition to the experts.
How do I share files?
- You can share files through directdocs on the site after you have created the file folder by clicking on the "Share" option on the individual file or all records within the folder
- A separate window will open where you will see the user that you have previously shared with or you can click on the option to share with others. You can only share with those who have accounts with this option.
- Click the "Share" button and then you will receive an email confirmation and the person who you share the file with will also receive an email notification.
- If uploading files or folders to directdocs, previous password protection must be removed.
How do I know files have been shared with me?
- An email notification will advise you that files have been shared with you.
- To share files as opposed to using the Expert Cart, the party you are sharing the records with must have an account.
- When logging on to MCSDirect, click on the link labeled "Documents Shared with you This Week" found under Information on the home page. There will be a link under either Folders or Document with the folder or file name.
Can I attach files to my request when placing an order?
There are options under directorder:
- Record Request Form - "Attach Authorization" button on the Place Order page. After you click "Attach Authorization," a separate window will open. You will then click on "Browse" which will take you to your files. Click on the authorization(s). Once they appear in the window, click on "Attach" again at the bottom of the window. The file will then appear at the bottom of the Place Order screen.
- directdep – Attach files on the Attach Files page
- Quick Records Request Form - Next to Upload Forms
Is the attorney’s name required when placing an order?
- It is not required.
- We do request it when counsel is assigned.
- We request that you provide it so we have the contact information for the attorney of record for the case and if it is necessary for us to prepare any legal documents on your behalf. It is required for subpoena requests.
What if the attorney’s name does not appear in the drop down.
This could be a compatibility issue – Check the following:
- Check the browser you are using – Internet Explorer, Chrome and Firefox are supported. Safari is not.
- Check the address bar as well. If you see an icon that looks like a torn or broken piece of paper, click on it. It should turn blue and the page should refresh.
- If neither of those work, please contact your account executive to troubleshoot further.
Is the file number or claim number required?
It is not a required field, but it is required for all insurance carriers along with the name of the adjuster or claims handler.
Can I place an order without the plaintiff’s DOB or SSN?
Yes, you can but this may cause additional delays in the processing of your request or cause the provider to reject your request. We kindly request as much information as possible.
What if through discovery or depositions I find that additional providers are required?
- You can utilize the Add-On to Previous Request feature under directorder.
- Enter the plaintiff last name to search or click on the name next to the drop down next to Choose Patient.
What if records have been uploaded to the site but I did not receive an upload notification?
If you are working within the site and notice that records are available but you have not received the upload notification it could be the following:
- The upload notifications are not generated until the OCR process has been completed. This can take several hours to complete based on where the records are in the queue for production and based on how much data is contained on each page.
- If a colleague placed the order, they will receive the upload notification unless otherwise specified.
What if I click on the link for the materials and receive a message stating “You don’t have permission to view this document for:"?
Contact your account executive or client specialist. It is most likely an access issue that is easily corrected.
What if I receive a no record statement and know the plaintiff was treated by the provider?
Please contact your client specialist. If there is proof or additional information that was not available when the request was made, notify MCS and we will immediately follow up with provider.
