Customer Service Representative

Location: Philadelphia, PA


The Customer Service Representative will be responsible for calling upon hospitals and doctor’s offices to obtain copies of pertinent medical records. 


Including but not limited to:

  • Use telephone extensively.
  • Verify certain paperwork was sent to the medical provider or other custodian.
  • Determine the availability of the requested records.
  • Document the contents of each phone call in company database.
  • Update the customer with status updates.



  • High School diploma is required as a minimum level of education.
  • Candidate should have one year experience with customer service experience in a call-center environment communicating with customers.
  • Understanding of the medical record retrieval process for legal requests is preferred.
  • Complete knowledge of Microsoft Word.
  • Ability to manage stress related to demanding timelines.
  • Effective time management.
  • Ability to multi-task assignments.
  • Ability to be prompt, courteous and professional with external and internal clients.
  • Problem solving and analytical skills.

To Apply:

Please fill out the application below. Please put "MCS Customer Service Rep" under Position and select "Records & Reporting" from the drop down menu as the business unit you are applying to.