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    About us - hero
    Partners in Productivity

    Mission Driven. People Focused.

    At MCS Group, we blend 40+ years of experience with personalized care. Partner with us for solutions that are as distinctive as your business needs, built on trust and mutual success.

    We’re Partners, Not Providers.

    We’re more than just an outsourcing company; we are a reliable and knowledgeable partner with a legacy of innovation, revitalizing your management systems for sustained business success.

    • Productive

      Efficient and Economical

      Our team conducts assessments of your processes, proposing technology-driven solutions rooted in over 40 years of experience to streamline workflows and improve your bottom line.
    • Accountable

      Actionable and Measurable

      Our team ensures the best service by clarifying expectations. We work closely with your stakeholders to define SLAs and schedule strategic quarterly reviews of your account, embodying transparency and unparalleled service quality.
    • Reliable

      Dedicated and Dependable

      With industry-leading retention rates, our team exemplifies dedication and dependability. We go above and beyond in delivering our services, backed by cross-training programs and management support — ensuring reliability every step of the way.
    • Trustworthy

      Honest and Loyal

      Entrusted by prominent insurance carriers, corporations, law firms, and government bodies, we guide processes and safeguard data meticulously. Our high ethical standards and comprehensive security measures ensure the confidence you need to transfer your risk to our team.
    • Nimble

      Fast and Flexible

      Our adaptive program molds to your unique needs. Recognizing the necessity for flexibility in your operations, we offer customizable services without the dread of sky-high fees, ensuring a partner ready to pivot as your business landscape evolves.

    • Experienced

      Educated and Consultative

      As a leading outsourcing company with over 40 years in the litigation and management industry, MCS Group has retrieved millions of records, serving thousands of clients nationwide. Our seasoned team is poised to deliver insightful consultations and tailored solutions.

    • Responsive

      Available and Enthusiastic

      We uphold strict response time protocols and ensure a support-rich environment for our clients. With a team readily accessible and fervently working towards solutions, you’re never left in the lurch, but rather, met with enthusiastic and timely support. 

    Efficient and Economical

    Our team conducts assessments of your processes, proposing technology-driven solutions rooted in over 40 years of experience to streamline workflows and improve your bottom line.

    Actionable and Measurable

    Our team ensures the best service by clarifying expectations. We work closely with your stakeholders to define SLAs and schedule strategic quarterly reviews of your account, embodying transparency and unparalleled service quality.

    Dedicated and Dependable

    With industry-leading retention rates, our team exemplifies dedication and dependability. We go above and beyond in delivering our services, backed by cross-training programs and management support — ensuring reliability every step of the way.

    Honest and Loyal

    Entrusted by prominent insurance carriers, corporations, law firms, and government bodies, we guide processes and safeguard data meticulously. Our high ethical standards and comprehensive security measures ensure the confidence you need to transfer your risk to our team.

    Fast and Flexible

    Our adaptive program molds to your unique needs. Recognizing the necessity for flexibility in your operations, we offer customizable services without the dread of sky-high fees, ensuring a partner ready to pivot as your business landscape evolves.

    Educated and Consultative

    As a leading outsourcing company with over 40 years in the litigation and management industry, MCS Group has retrieved millions of records, serving thousands of clients nationwide. Our seasoned team is poised to deliver insightful consultations and tailored solutions.

    Available and Enthusiastic

    We uphold strict response time protocols and ensure a support-rich environment for our clients. With a team readily accessible and fervently working towards solutions, you’re never left in the lurch, but rather, met with enthusiastic and timely support. 

    Certified Women-Owned Business
    Diversity Supplier

    Certified Women-Owned Business

    MCS Group proudly stands as a Women’s Business Enterprise (WBE), accredited by the Women’s Business Enterprise National Council (WBENC). This certification not only highlights our commitment to diversity but also reinforces our dedication to fostering inclusive and innovative solutions — including MCS Group’s internal emphasis and corporate accountability toward diversity.

    By collaborating with a women-owned entity like MCS Group, major U.S. corporations, insurance firms, higher education institutions, law firms, and government agencies demonstrate their commitment to nurturing diversity.

    Partner With Us
    People-First Approach
    Trusted Relationships

    People-First Approach

    At MCS Group, relationships are central to our operations. We treat every client as a unique partner, offering solutions customized to your specific needs. Our independent stance as a national outsourcing provider free from venture capital influence ensures that our dedication to our mission and people remains steadfast and genuine.

    Meet the Team

    Nationwide Reach, Personal Touch

    Explore our regional offices across the U.S. Each location embodies our commitment to combining a strong national presence with a personal, small business touch.

    Philadelphia, PA

    Mid-Atlantic Region
    1601 Market Street Suite 800
    Philadelphia, PA 19103
    800.473.5003

    Newark, NJ

    Northeast Region
    375 McCarter Highway Suite 301
    Newark, NJ 07114
    800.546.3480

    Pittsburgh, PA

    Ohio Valley Region
    601 Grant Street Suite 210
    Pittsburgh, PA 15219
    800.559.5895

    Chicago, IL

    Midwest Region
    17 E Monroe Street Suite 329
    Chicago, IL 60603
    866.498.4822

    Miami, FL

    Southeast Region
    6303 Blue Lagoon Drive Suite 400
    Miami, FL 33126
    800.308.8908

    Houston, TX

    Southwest Region
    6701 Highway Blvd, Suite 208
    Katy, TX 77494
    281.612.1801 

    Santa Ana, CA

    Western Region 
    540 North Golden Circle Drive Suite 300
    Santa Ana, CA 92705
    714.647.0478 

    Boston, MA

    Northeast Region
    92 State Street 8th Floor
    Boston, MA 02109
    857.930.4585

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    Ready for Unmatched Efficiency?

    Partner with MCS Group, a transformative outsourcing company, and turn your experience, integrity, and innovation into your competitive edge.

    Get Started Now