Location: Newark, NJ; MCS Regional Office Location

Description:

The Customer Service Representative will be responsible for calling upon hospitals and doctor’s offices to obtain copies of pertinent medical records. 

Responsibilities:

Including but not limited to:

• Use telephone extensively.
• Verify certain paperwork was sent to the medical provider or other custodian.
• Determine the availability of the requested records.
• Document the contents of each phone call in company database.
• Update the customer with status updates.

Qualifications:

• High School diploma is required as a minimum level of education.
• Candidate should have one year experience with customer service experience in a call-center environment communicating with customers.
• Understanding of the medical record retrieval process for legal requests is preferred.
• Complete knowledge of Microsoft Word.
• Ability to manage stress related to demanding timelines.
• Effective time management.
• Ability to multi-task assignments.
• Ability to be prompt, courteous and professional with external and internal clients.
• Problem solving and analytical skills.

To Apply:

Please fill out the form below. If your qualifications match and we feel that you will be a good fit for this position, we will contact you.